SHIPPING POLICY

Where do we deliver?

  • Madrid: our own home delivery within our area, and pick-up in the shop (Camino Viejo de Leganés 24, Carabanchel).
  • Mainland Spain, mainland Portugal and France: meat, cheese, charcuterie and pantry products, chilled with SEUR Frío (2 to 8 °C).
  • Rest of Europe: pantry products only, with no cold chain.

We do not ship chilled products to the Balearic Islands, the Canary Islands, Ceuta or Melilla. Outside the European Union (United Kingdom, Switzerland, Norway…), duties, taxes and customs procedures are at the customer's expense. We do not ship meat or dairy to the United Kingdom.

When does my order go out?

  • Chilled orders are dispatched Monday to Thursday.
  • If you place your order Monday to Thursday before 15:00, it goes out the same day.
  • Orders placed from Thursday at 15:00 until Sunday go out on Monday.
  • There are no dispatches on public holidays.

When does it arrive?

Estimated times from dispatch:

  • Mainland Spain: next day.
  • Portugal: 48 hours.
  • France: 48 to 72 hours.
  • Saturday delivery (mainland Spain only): you can choose it at checkout, for a surcharge, on orders placed from Thursday at 15:00 to Friday at 15:00. Your order goes out on Friday and arrives on Saturday. If you choose it outside that window, we will write to you to send it the following Friday or refund the surcharge.
  • There are no deliveries on Sundays and public holidays.

Delivery times are those of the carrier and may vary for reasons beyond our control (traffic, weather, strikes, inspections or incidents in the transport network).

How much does it cost?

Shipping is calculated on the payment screen based on the weight of the order and your area, before you pay.

Your delivery details

  • Before paying, check that the address is complete (street, number, floor, door and postcode) and that the phone number is correct: the carrier uses it to contact you.
  • Someone must be there to receive the order on the delivery day.
  • If an order cannot be delivered because of incorrect or incomplete details, because nobody receives it, or because it is not collected from the SEUR pick-up point in time, the carrier returns it to the shop. In that case: fresh or refrigerated products cannot be sent again or sold, for food safety reasons, and are not refunded; shipping and return costs are at your expense; and if you want us to send it to you again, it is charged as a new order.
  • If you need to change the address, write to us as soon as possible on WhatsApp at 614 69 18 24. We can only change it before the order goes out.

Delivery to a pick-up point

The carrier can only leave your order at a pick-up point after trying to deliver it to your home and not being able to complete the delivery. In that case it notifies you, and you have the period it states to come and collect it.

If it takes your order to a point without having attempted delivery, write to us on WhatsApp at 614 69 18 24 with your order number: we will raise it with the carrier and tell you what they reply.

If your order contains refrigerated products, collect it as soon as possible and let us know if you notice that the cold chain has been broken.

When you receive it

Check the package in front of the courier if you can, and put refrigerated products in the fridge as soon as they arrive. If something arrives wrong, write to us within the following 24 hours with photos (see Returns and refund policy).

Last updated: 7 October 2026.