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Shipping

• Madrid: our own home delivery (about 30 km around the shop) or pick-up in the shop.
• Mainland Spain, Portugal and France: meat, cheese and charcuterie chilled; if your order is pantry items only, it ships unchilled and costs less. Orders are dispatched Monday to Thursday; usually, anything ordered before 15:00 goes out the same day.
• Balearic Islands: pantry products only.
• Rest of Europe: pantry products only.
• Canary Islands, Ceuta and Melilla: we don't ship there for now.

Shipping is calculated at checkout, based on weight and your area. You can also check it in the calculator on the homepage.

Storage: in a cool, dry place. Check the product label.

Find out how much your delivery costs and when it arrives in the shipping calculator.

You have 14 calendar days from receipt to withdraw from your purchase, without having to give a reason (art. 102 of the consolidated text of the Ley General para la Defensa de los Consumidores y Usuarios, Spain's consumer protection law).

• The product must be unopened and in its original packaging.
• Message us on WhatsApp and we'll tell you how to send it back.
• We refund the full amount as soon as we receive it.

Did something arrive wrong or in bad condition? Let us know within 24 h with a photo and we'll replace or refund it, no questions asked.

WhatsApp: 614 69 18 24 · We reply in under 15 min.